Writing as The Listener
Check out this moving account of a day in the life of a Children’s Nurse, working in Pediatric Accident & Emergency, by Colin Smith, writing as The Listener: helping individuals to feel heard, think better and to learn how to listen.
A recent Harvard Business Review article on Why Listening Matters quotes Dr Rita Charon:
I used to ask new patients questions about their health, their symptoms, their diet and exercise, their previous illnesses or surgeries. I don’t do that anymore. I find it more useful to offer my presence to patients and invite them to tell me what they think I should know about their situation.…I sit there in front of the patient, sitting on my hands so as not to write during the patient’s account, the better to grant attention to the story, probably with my mouth open in amazement at the privilege of hearing another put into words — seamlessly, freely, in whatever form is chosen — what I need to know about him or her. https://hbr.org/2017/10/making-time-to-really-listen-to-your-patientsutm_campaign=hbr&utm_source=twitter&utm_medium=social
International Journal of Listening, Volume 32, Issue 1, January-April 2018 is now available online.
These are some of the great articles:
‘Toward a Theory and Practice of Organizational Listening’ by Jim Macnamara
‘The Constitutive Relationship of Listening to Hope, Emotional Intelligence, Stress, and Life Satisfaction’ by Laura R. Umphrey & John C. Sherblom
‘Instructor Active Empathic Listening and Classroom Incivility’ by Harry Weger
What Patients Say; What Doctors Hear?
The International Listening Association is thrilled to announce that Danielle Ofri, MD, PhD, will join us as a featured speaker in Dublin, Ireland during our 39th Annual International Listening Association Convention, and for our ‘Listening in Healthcare Settings’ Professional Development Day, June 20-23 2018. Dr. Ofri is an Associate Professor of Medicine at New York University School of Medicine. Her clinical home is at Bellevue Hospital, the oldest public hospital in the USA. She is a founder and Editor-in-Chief of the Bellevue Literary Review. Her recent book, What Patients Say; What Doctors Hear, https://danielleofri.com/books/what-patients-say-what-doctors-hear/ is an exploration of doctor-patient communication and how refocusing conversation between doctors and patients can improve health outcomes. Dr. Ofri writes regularly for the New York Times and Slate magazine about medicine and the doctor-patient relationship. Her essays have been selected twice for Best American Essays and also for Best American Science Writing. She is a recipient of the McGovern Award from the American Medical Writers Association for ‘preeminent contributions to medical communication’.
Microsoft CEO, Satya Nadella, says Listening Matters
Nadella is evangelical about the power of Listening and empathy both for business and for life. In his new book: ‘Hit Refresh: the Quest to Rediscover Microsoft’s Soul and Imagine a Better Future for Everyone’ he writes: “As a leader, a key part of your role is creating a culture where every person can do their best work, which requires more than tolerance for diverse perspectives.” “Our growth mindset culture requires us to truly understand and share the feelings of another person.” https://www.amazon.co.uk/Hit-Refresh-Rediscover-Microsofts-Everyone/dp/000824765X/ref=sr_1_1?ie=UTF8&qid=1508179695&sr=8-1&keywords=hit+refresh+nadella
How to Know What Someone is Feeling
Researchers at Yale University who conducted experiments on 1,800 participants found that people can read emotion more accurately when they listen: http://www.dailymail.co.uk/sciencetech/article-4963506/The-best-way-tell-feeling.html#ixzz4vaTZS9oD
What Women Want to Change About their Spouse
An article in The Times today says this: “According to a recent survey of things married couples would change about each other, No. 2 on the wives’ list was ‘listen when I talk’. Do we agree? https://www.thetimes.co.uk/article/men-heres-what-we-keep-secret-from-you-sorry-darling-pspqsslz7
Check out Adam McHugh’s article ‘For Introverts, Listening Is an Act of Inward Hospitality’
https://introvertdear.com/news/listen-introverts-inner-world/. He says: “I am not actually convinced that listening comes naturally for anyone, of any temperament. True listening is an act of selflessness, a work of ego surrender, and most humans don’t do those things instinctually” and “The best hosts are listeners, those who welcome others into their minds, hearts, and souls.”
Wise words indeed!
Celebrity Hairdresser Talks Listening
"Why am I a Listener" by Adam McHugh
Check out this article by Adam McHugh, Why I am a Listener: “I want to be the kind of person who has the capacity to be present and attentive, and I want others to feel loved, respected, and valued by my attentiveness. I want my listening to remind people who they truly are”. http://www.adamsmchugh.com/2013/10/why-i-am-listener.html
Video Created by Sandra Bodin-Lerner's Listening Class
Have you seen this great rap video created by Sandra Bodin-Lerner’s Listening Class at Kean University https://www.dropbox.com/s/5cidwty6lb17qjc/Kean%20University%20Listens.mov?dl=0
The ILA welcomes another new ILA Affiliate organization, PMA International, led by Paul McGee also known as the Sumo Guy http://www.thesumoguy.com/. He is the author of a number of books including How to Speak so that People Really Listen: http://www.thesumoguy.com/portfolio/how-to-speak-so-people-really-listen/. If you missed Paul’s interview with Chris Evans on BBC Radio 2 (his show is the most listened to radio show in Europe) then click here to check it out on YouTube. You'll discover some of his top tips, including the surprising advice he gave to Chris's ninety one year old mother who's a bit of a worrier. Happy listening!
Tim Hast’s Ted Talk: “Change the World, Create a Culture of Listeners"
Have you seen this TED talk? ILA member, Tim Hast examines how one simple trait, the ability to listen, can separate success from failure. In fact, according to Hast, “Engaging in deep, skillful listening is a powerful solution to many of the problems people experience in relationships, at work, and in the world,” When people begin to listen skillfully, it has a profound impact on others around them. https://www.youtube.com/watch?v=45f4or8UsgE
Are You Hearing Me?
ILA member Prof Carol Benton recommends this link which asks these questions: Have you ever tried to have a conversation with somebody who wasn’t listening to you? Could you tell? Have you ever seen yourself nodding and smiling during a conversation while in your mind you were landing the space shuttle? Expertly, you might add. And do you think it was obvious you were in orbit? https://www.mindful.org/are-you-hearing-me/